When we buy a new appliance or gadget, the manufacturer will often offer a service repair alongside it. If such repairs are not covered by your warranty, will it be worth it to go back to them for the repairs? Let’s take a look at whether this will be the right decision for you.
When you go to the manufacturer for your repair, you will gain the benefit of their expert knowledge. You are probably never going to get a better level of service except from the manufacturer, no matter where you go. They are also most likely to be responsive as smaller teams will be working with just themselves and maybe someone to help them with their minor admin tasks. If you need someone to be with you quickly, your best bet might be to get in touch with the manufacturer.
However, manufacturers don’t always have their own repair team. Though they may claim to have licensed engineers working for them, you can often find that what they actually do is outsource their work to another business.
This means that you have zero control over who will be coming to your home. You will have no idea what company they are coming from and what kind of credentials they might have, except that they have been hired by the manufacturer. You might as well do the research yourself.
When you are searching for your own tradesman, you need to make sure that you are finding someone who is qualified to take on the job you want to do. Not every electrician can walk into your home and fix your problem. If you are looking for something specific, like AEG appliance repairs, you should take a look at the people AEG recommend.
They will have a list of trusted traders who you can reach out to schedule a repair on your own terms. This is fantastic as it means you can take full control over the vetting process. In your own time, you will be able to research the tradesman and read through their reviews and testimonials.
The advantage of going to a manufacturer over a trusted trader comes down to whether or not you will need a replacement. If the tradesman discovers a serious fault, they may have no choice but to recommend you find a new item. Some people just want a like for like. If this is the case for you, a tradesman from the manufacturer might be the better person to have, as they might be able to order a replacement right then and there.
If you have chosen to use a trusted trader instead, you might be stumped if you need a replacement. While they might be able to recommend somewhere you can go to find one, you might be left with the problem until a replacement unit can be sourced.
One important thing to consider is that going directly to the manufacturers is nearly always going to be more expensive. You might get the best service but it will nearly always come at a premium. If you need to save a little money, you might be better off looking at a trusted trader instead. Just be very aware of the cost here. If a deal seems like it would be too good to be true, you need to find out why.
There will be times when it is better to go to the manufacturer and times when it will be better to source your own help. No matter what, make sure that you end the process with a repaired or new appliance and a bill which suits your needs.